Shipping Policy
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Shipping & Delivery
Every Doozy Candle order is carefully packed by hand and shipped with care from our studio in Quebec.
Processing & Shipping
Orders are typically processed and prepared for shipment within 2–4 business days.
We offer worldwide shipping through Canada Post. Shipping costs and available shipping options are calculated and displayed at checkout based on your destination and order.
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery times are estimates and may vary depending on your destination, selected shipping service, weather, customs processing and other circumstances beyond our control.
International Orders
For orders shipped outside Canada, additional charges may apply, including customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in your Doozy Candle purchase or shipping charges unless otherwise stated at checkout.
International orders may also experience delays while being processed through customs. Unfortunately, these delays are outside of Doozy Candle's control.
Shipping Address
Please carefully review your shipping address before completing your order.
If an incorrect or incomplete address is provided, this may result in delivery delays or additional shipping charges. If you notice an error, please contact us as soon as possible.
We will do our best to make corrections before your order ships, but changes cannot be guaranteed once an order has entered the shipping process.
Damaged Orders
We take great care to package your candles securely. If your order arrives damaged, please contact us at [email address] within 5 days of delivery, including your order number and clear photographs of the damaged item and its packaging.
We will review the situation and work with you to determine an appropriate resolution.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbours or your building's designated delivery area.
If you are still unable to locate your package, please contact us. We will do our best to assist you and, where appropriate, work with Canada Post to investigate the shipment.
Local Pickup
Local pickup is available in Chelsea, Quebec
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If you select local pickup at checkout, you will receive an email when your order is ready, along with pickup instructions and available pickup times. Please wait until you have received confirmation that your order is ready before coming to pick it up.
Delivery Delays
Doozy Candle will make reasonable efforts to meet the delivery timeframe provided at the time of purchase. However, delivery may be affected by circumstances beyond our reasonable control, including severe weather, transportation disruptions, postal service delays, customs processing, labour disruptions or other unforeseen events.
Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable law.