Refund Policy
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Returns, Exchanges & Refunds
We want you to love your Doozy Candle. Because our candles are handcrafted in small batches, we encourage you to contact us if there is a problem with your order so we can find the best solution.
If Your Order Arrives Damaged
If your candle arrives damaged, please contact us at sales@doozycandle.com within 5 days of delivery. Please include your order number and photographs of the damaged candle and packaging.
Once we have reviewed the situation, we will work with you to arrange an appropriate replacement, refund or other remedy.
Returns & Exchanges
Because candles are personal-use products and may be affected by handling, scent exposure or storage conditions, we do not routinely accept returns or exchanges for change of mind.
If you have an issue with your order or believe the product you received is defective, incorrect or not as described, please contact us and we will be happy to discuss the appropriate resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has shipped, cancellation may no longer be possible.
Nothing in this policy limits any cancellation rights or other rights available to consumers under applicable law.
Refunds
Where a refund is approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Sale & Promotional Items
Unless otherwise stated, sale and promotional items are subject to the same return and refund conditions outlined above.
Questions?
If you're unsure about a purchase or have a concern about an order, please reach out to us at sales@doozycandle.com. We're a small business, and we'd much rather hear from you and have the opportunity to make things right.